Refund Policy
1. Introduction
We at are committed to providing high-quality Islamic courses to our students. We understand that there may be circumstances where a refund is necessary. This refund policy outlines the terms and conditions under which refunds are granted for our online courses.
2. Refund Eligibility
Refunds are available under the following conditions:
- Within 7 Days of Purchase: If you are not satisfied with your course for any reason, you may request a refund within 7 days of your purchase.
- Course Not Accessed: If you have not accessed the course content or participated in any live sessions, you may be eligible for a full refund within the 7-day period.
- Technical Issues: If you experience technical difficulties that prevent you from accessing the course and we are unable to resolve the issue, you may be eligible for a refund.
3. Non-Refundable Situations
Refunds will not be granted under the following circumstances:
- After 7 Days: No refunds will be issued after the 7-day period has passed.
- Course Completed: If you have completed the course or accessed a significant portion of the content, a refund will not be granted.
- Partial Payments: For courses purchased on a payment plan, only the amount paid within the 7-day period is refundable.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at [support email] with your order number and a brief explanation of why you are requesting a refund.
- Processing Time: Refund requests are typically processed within 5-7 business days. You will receive an email confirmation once your refund has been issued.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about our refund policy, please contact us at info@equranforall.com.